Free UK Delivery
The Elitexcel Lighting offers free 2nd class delivery on all our products and this is included in the prices of all the products you see on our website.
Need It Fast Next Working Day Delivery Service – £4.99
There’s nothing worse than having to wait around all day for your order to arrive somewhere between 8am and 6pm. Our Need It Fast Next Day Delivery Service will notify you with an hour delivery slot on the morning of your delivery so you can get on with your day.
How does it work?
When you place your order simply provide us with your mobile phone number or your email address. That information is passed to our couriers who will text or email you on the morning of your delivery day. That text or email will give you an hour slot within which your order will be delivered.
If you supply a mobile phone number you will be able to reply by text to change the date of your delivery if that time is not convenient (text charged at standard rate).
If you supply an email address you will receive your hour slot notification, but you won’t be able to alter your delivery date. If the hour slot stated in the email is not convenient the courier will attempt delivery and leave a card so you can rearrange delivery over the phone in the usual way.
What if I am unable to respond to the text?
If you are unable to respond to the text for whatever reason our courier will attempt to deliver within the hour slot. If you are out at the time of delivery our courier will leave a card and you can rearrange delivery over the phone in the usual way.
Paid 2 – 3 Day Delivery – £3.98
Paid 2 – 3 day orders placed before 4:30pm will be sent out on the day (Mon-Fri) they are placed and will arrive within 2 – 3 days.
Next Day Delivery Saturdays – £9.98
Receive a one hour delivery window by text or email in the morning so you’re not waiting in all day!
Order must be placed any working day but no later than Friday 4pm.
Other Delivery Options
The Elitexcel Lighting can arrange most things to most places so if you have a particular delivery requirement please contact us on firstname.lastname@example.org.
International Delivery Information
I live outside the UK, can I still order?
Yes (please see the list of countries we deliver to below). Our website will automatically calculate your delivery cost for you before you make payment. If your country is not listed on a our checkout pages please contact us for a quote. Unfortunately The Elitexcel Lighting cannot send orders over 2kg overseas. You are welcome to place multiple orders or you can remove items from your basket to get your order weight below 2kg. Remember if you live outside of the EU you may be liable for import taxes in your country of residence.
Please note that The Elitexcel Lighting is unable to accept responsibility for your item once it has left the UK. We can provide you with tracking details for your order (upon request). Your order will be sent via Royal Mail using their International Signed For service. Typically your order will arrive within 7 working days, but please allow up to 28 days for all international orders to arrive. Please contact your local sorting office if your item has not arrived within 28 days.